Support

Is my document uploaded?

Opening, filling, signing, scanning, and exporting happen on your device unless you tap Find blanks with AI. If you do, Bridge Sign sends page images to the configured AI provider for the purpose of finding blanks. Bridge Sign does not store the document, its file name, its text, the values you enter, or those page images.

The provider’s processing and retention, including security and abuse monitoring, is governed by its policies. See the Anthropic Privacy Center and OpenAI API data controls. OpenAI requests are sent with storage disabled, but that setting does not by itself disable all provider retention.

How do I delete my account?

Sign in, open My details, and go to the Account section. Choose Delete account and confirm with your email address. Your profile, saved signatures, and subscription are removed from active account records. Backup copies expire on the provider’s schedule. Usage events may remain with the account link removed; support emails remain in our mailbox; and security audit records may retain identifiers and are not anonymous. Files you exported or shared are your responsibility and are not removed.

Why didn’t it find a blank?

Blank detection can miss unusual layouts, faint lines, handwriting, or low-quality scans. Try a clearer scan or use Find blanks with AI if it is available. You can also add a text, date, checkbox, or signature box yourself.

Is an e-signature legally valid?

Electronic signatures are accepted for many agreements, but not every document or situation. Wills and documents with special witnessing, identity, or filing rules may need another process. Check the law and the recipient’s requirements for your document; Bridge Sign cannot give legal advice or guarantee acceptance.

Contact support

Email sign@bridgeamplified.com. Please describe what you were trying to do and what happened. Do not attach confidential documents or send information you do not want included in a support message.